Refund policy
RETURN & REFUND POLICY — FELI THE ARTIST
At Feli The Artist every piece is created on demand, made especially for you at the time of your order. Because of this made-to-order nature we are unable to accept returns or process refunds for change of mind, incorrect size selection or personal preference. We encourage you to review all product descriptions, size guides and images carefully before placing your order.
We believe in the quality of every piece that leaves our studio — and we stand behind it.
DAMAGED OR DEFECTIVE ITEMS
While rare, we understand that accidents can happen in transit. If your order arrives damaged, defective or incorrect, we want to make it right.
Please inspect your order upon receipt and contact us within 7 days of delivery at support@felitheartist.com. To allow us to assess and resolve your issue promptly please include the following with your message:
— A clear photo of the outer packaging
— A photo of the shipping label
— Clear photos of the damage to the artwork or frame
Once we have reviewed your submission and confirmed the damage, we will arrange either a reprint or a refund — whichever best suits your situation. Reprints are typically fulfilled within 2 weeks, subject to production timelines with our fulfilment partner.
Please note that requests submitted beyond 7 days of confirmed delivery cannot be guaranteed a resolution. We kindly ask that you check your order as soon as it arrives.
REFUNDS
Refunds are issued only in cases of confirmed damage or defect supported by photographic evidence. If a refund is approved it will be returned to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the amount on their end.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@felitheartist.com and we will follow up immediately.
REPRINTS
Approved reprints are produced and dispatched within approximately 2 weeks of confirmation, in accordance with our production partner's fulfilment schedule. You will receive a tracking notification once your replacement has shipped.
CANCELLATIONS
Because every piece is created on demand at the time of your order, all sales are considered final once an order is placed. We encourage you to review all product details, sizes and images carefully before purchasing.
If you have placed an order in error please contact us immediately at support@felitheartist.com and include your order number. While we cannot guarantee
cancellation once production has begun, we will do our best to assist you.
WHAT WE CANNOT RESOLVE
We are unable to offer refunds, reprints or replacements in the following situations:
— Damage that occurs after delivery due to customer handling
— Colour variation between your screen and the printed piece, as monitor calibration differs between devices
— Incorrect size or product selected at checkout
— Requests made more than 7 days after confirmed delivery
EUROPEAN UNION — 3 DAY COOLING OFF PERIOD
If your order is being shipped into the European Union you have the right to cancel your order within 3 days of receipt for any reason and without justification. Please contact us at support@felitheartist.com within this window to initiate a cancellation.
CONTACT
For any questions about your order, a damage report or any other concern please reach us at:
We aim to respond to all enquiries within 2 business days.