Refund policy
Every piece is made to order, especially for you. Because of this, we’re unable to accept returns or refunds for change of mind, incorrect size or product selection, or personal preference.
Please review the product details, size guide, and images carefully before ordering. If you’re unsure, we’re always happy to help.
We stand behind the quality of every piece that leaves our studio.
WHAT ISN'T COVERED
We’re unable to offer refunds, reprints, or replacements for:
— Damage caused after delivery through customer handling
— Colour differences caused by variations in screens or monitor settings
— Incorrect size or product selected at checkout
— Requests made more than 7 days after confirmed delivery
DAMAGED OR DEFECTIVE ITEMS
While rare, we understand that accidents can happen in transit. If your order arrives damaged, defective or incorrect, we want to make it right.
Please inspect your order upon receipt and contact us within 7 days of delivery at support@felitheartist.com. To allow us to assess and resolve your issue promptly please include the following with your message:
— A clear photo of the outer packaging
— A photo of the shipping label
— Clear photos of the damage to the artwork or frame
Once we have reviewed your submission and confirmed the damage, we will arrange either a reprint or a refund — whichever best suits your situation. Reprints are typically fulfilled within 2 weeks, subject to production timelines with our fulfilment partner.
Please note that requests submitted beyond 7 days of confirmed delivery cannot be guaranteed a resolution. We kindly ask that you check your order as soon as it arrives.
REFUNDS
Refunds are issued only in cases of confirmed damage or defect supported by photographic evidence. If a refund is approved it will be returned to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the amount on their end.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@felitheartist.com and we will follow up immediately.
REPRINTS
Approved reprints are produced and dispatched within approximately 2 weeks of confirmation, in accordance with our production partner's fulfilment schedule. You will receive a tracking notification once your replacement has shipped.
CANCELLATIONS
Because every piece is created on demand at the time of your order, all sales are considered final once an order is placed. We encourage you to review all product details, sizes and images carefully before purchasing.
If you have placed an order in error please contact us immediately at support@felitheartist.com and include your order number. While we cannot guarantee cancellation once production has begun, we will do our best to assist you.
EUROPEAN UNION — 3 DAY COOLING OFF PERIOD
If your order is being shipped into the European Union you have the right to cancel your order within 3 days of receipt for any reason and without justification. Please contact us at support@felitheartist.com within this window to initiate a cancellation.
CONTACT
For any questions about your order, a damage report or any other concern please reach us at:
We aim to respond to all enquiries within 2 business days.