Shipping policy

SHIPPING POLICY — FELI THE ARTIST

Every piece in my store is created on demand — printed and prepared especially for your order. This means your artwork has never sat in a warehouse. It was made for you, and only you.

PRODUCTION TIME

Please allow 3 to 5 business days for your order to be produced and prepared for shipping. During peak holiday periods this may extend slightly — I appreciate your patience and will always communicate any delays.

UNITED STATES SHIPPING

All US orders ship free.
Estimated delivery after production:
Standard:  8 to 10 business days

Free shipping is included on every US order — no minimum purchase required. Shipping costs are absorbed so that what you see at checkout is what you pay.

INTERNATIONAL SHIPPING

Shipping rates are calculated at checkout based on your location.

Estimated delivery after production:

Canada:              14 to 20 business days
UK and Europe:       14 to 20 business days
Australia and NZ:    14 to 20 business days
Rest of World:       14 to 20 business days

Please note that international delivery timelines are estimates and may vary depending on your local postal service and customs processing times. Once your order leaves our production facility tracking updates will be emailed to you automatically.

HOLIDAY PERIODS

During peak seasons including Thanksgiving, Christmas and New Year please allow an additional 3 to 5 business days for both production and delivery. I recommend ordering early during these periods to ensure your piece arrives in time.

TRACKING YOUR ORDER

Once your order has shipped you will receive a tracking number via email. Please allow 24 to 48 hours for tracking information to update after you receive this notification.

LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery window please contact us at support@felitheartist.com with your order number. We will investigate with our fulfilment partner and arrange a replacement or resolution as quickly as possible.

INCORRECT SHIPPING ADDRESS

Because every piece is made to order and our production partners work quickly to fulfil your order, we kindly ask that you take a moment to double-check your shipping address carefully before completing checkout.

If you realise you have entered an incorrect address please contact us as soon as possible at support@felitheartist.com with your order number. We will do everything we can to help — however we cannot guarantee that we will be able to redirect or amend your order once it has been placed, as our fulfilment partners begin processing immediately to get your piece to you as quickly as possible.

We will always endeavour to assist wherever we can, but Feli The Artist cannot be held responsible for undelivered orders resulting from an incorrect address provided at checkout.

DAMAGED ITEMS IN TRANSIT

If your order arrives damaged please contact us within 7 days of delivery at support@felitheartist.com with your order number and clear photographs of the damage. We will arrange a reprint or refund promptly. Please refer to our full Return and Refund Policy for complete details.

DUTIES, VAT AND IMPORT FEES

For international orders your country's customs authority may charge import duties, VAT or other fees upon delivery. These charges are set by your local government and are entirely outside our control. Feli The Artist is not responsible for any customs fees, import taxes or duties incurred on international orders. These charges are the responsibility of the customer and are not included in your checkout total.

If you are unsure whether your country charges import fees on art prints we recommend checking with your local customs office before ordering. We are unable to falsify customs declarations or mark orders as gifts under any circumstances.

PACKAGING

Every piece is carefully packaged to ensure it arrives in perfect condition. Framed prints are secured with corner protection, wrapped and boxed to withstand transit. Unframed prints are packaged flat between protective boards. We are committed to presenting your artwork as the fine art piece it is — from the moment it leaves production to the moment it arrives at your door.

CONTACT

For any shipping question or concern please reach us at:
support@felitheartist.com

We aim to respond to all enquiries within 2 business days.